Refund Policy

60-Day Risk-Free Refund Policy

We stand by our products and want you to love them! That’s why we offer a 60 day easy returns give you peace of mind when purchasing. Here’s how it works:

Eligibility for Refunds:
1. 60-Day Satisfaction Guarantee: If you’re not completely satisfied with your purchase within 60 days of receiving your product, we’ll issue a full refund—no questions asked. Simply contact us to initiate the return process.

2. Usage Requirement: To qualify for a refund, we ask that you use the product as recommended. If after regular use for at least 30 days you don’t see the expected results, you're eligible for the refund.

How to Request a Refund:
1. Submit a Request: Email our support team at support@avolena.com

with your order number and proof of purchase.

2. Proof of Use: For refunds, we may ask for evidence that you’ve used the product consistently, such as photos or feedback on your experience. This helps us improve our products.

Return Policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@avolena.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@avolena.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 30 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 30 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at belavola.help@gmail.com